True Story

Like I mentioned before, I've been arranging a lot of travel this week, and people come up with some pretty odd questions that, using a little commonsense, they could figure out on their own. But with this one, I honestly wasn't sure how to react:

"We'd like to know all United flights leaving on March 25 from Bismarck."

I actually just sat there for a minute wondering if I'd read it wrong. I mean, I knew they didn't really want ALL flights, just the ones that got them to the end destination, but I wasn't sure why they were asking me for such a large set of information.

I think they're trying to make it easy for me by finding the flights themselves and then just telling me what they want, which normally is great if that's how it actually plays out. But instead, I'm having to hold their hand as they figure out what they want. If they had just given me general times they wanted to fly and said they wanted United when I first asked, I could have found an option for them and been done.

My response was to give them the United website, which is where I would have found the information anyway. I don't know why they felt I needed to act as middle man when the information is freely available to anyone with an internet connection. Maybe they'll start to realize there's this great thing called the Internet (it's on computers now) that has a entire wealth of information. I already sent them a link to the shuttle schedule because they needed that before deciding what times they would be looking at. Now, even with the shuttle schedule, they need every available flight for that day? My brain must work entirely differently.