Take this job...
There are some days I hate my job. Well, not my job exactly, but some of the people I have to deal with as a result.
I'm back to playing travel agent for a little while (which seems to be an increasingly more common occurrence), and there's this one person I just cannot stand! The last time I did a trip for him, I had to answer the same questions several times, and this time is no different. I don't know how many different ways I can tell him the same information. I'm about ready to say, "Do it yourself and leave me ALONE if you're so concerned about it!" But that would hardly be professional, so I just keep saying the same thing over and over. Although my answers are becoming a little less nice each time, I think.
And the worst part is that even once this awful day is over, I'll have to do it all over again tomorrow and probably again in a few weeks. It almost makes me happy I have a furlough next week...I'm willing to take an unnecessary cut in pay for one blessed week without having to think about him and his annoying questions at all.
Sounds like we had a similar day. I was really hating the less than intelligent people that I had to deal with yesterday. Sometimes I really wish we didn't have to be professional and could just speak our minds.
I recently moved back into a customer service position and was really worried I would just lose it at someone but have found I have learned patience over the years. I smile or look concerned (whichever is appropriate)and have remained amazingly calm when patients call and want an appointment "today" because "I've been sick for two weeks and have to be seen right away." OR, "I need a physical for my job and tomorrow is the deadline, and I'm a new patient." I am sooooo sorry, but we can not see you today as it is now 3:00 and we have no openings for the rest of the day. Instead of saying, "why did you wait so long to call, you dope!", I calmly offer something during Thursday night extended hours or Saturday mornings. "Oh, well, if that's all you have, I'll have to try somewhere else." Um, good luck with that!